Be Nice…It’s That Simple

There are no great secrets to giving or recieving great customer service.  Just be nice…may sound simple, but its true.  If you are providing customer service, be nice.  Customers don’t reach out to you because they have nothing better to do, they call you, e-mail or visit you because they NEED your help…so help them, it is your job after all.  Customers don’t want your attitude, they don’t care about how stupid your boss is or that you are having a bad day, they want and deserve an answer or solution to their problem.  Somewhere, on some document, web site or instruction manual it says if they call you, you can help them.  Make it easy for your customers, you would expect the same if you were on the other end of the experience.

This brings me to my next point, if you are in need of customer service, be nice. You will get the solution to your issue much faster if you just be nice.  You might be frustrated, you might be aggrevated, but most of the time (as you know if you work in customer service) the person on the other end of the phone or the other end of the counter has very little to do with what has gone wrong with your product or that your order was shipped wrong. Don’t take it out on them, they didn’t do it, they’re just trying to help you find a solution to your problem.  Its much more fun to help a nice person than it is to help a mean one.

Be nice…It’s that simple.

JakeDaddy